ORDER & DELIVERY
Shipping & payment
From order to delivery: here you will find the most important information about the delivery area, shipping costs, tracking and payment. The options available for your address are shown to you bindingly in the checkout.
FROM CHECKOUT TO YOU
Your order at a glance
The details for your specific delivery address and order are decisive.
Delivery address
Enter your delivery address in the checkout. There you will see immediately whether delivery to your destination is available.
Costs in the checkout
Shipping costs and the available shipping methods depend on the destination market and the order and are shown transparently before purchase.
Shipping confirmation
After shipping you will receive an email. If tracking is available, you will find the link to your shipment in it.
Secure payment
All payment methods available for your market appear in the checkout and are processed via the providers named there.
TRANSPARENT BEFORE PURCHASE
What becomes binding in the checkout
Delivery country, shipping method, shipping costs, taxes and payment options can vary depending on the market and the address. So please check the complete order summary once more before you complete your purchase. For international deliveries, additional import charges can arise depending on the destination country, unless the checkout already states them explicitly.
GOOD TO KNOW
Questions about shipping & payment
How long does delivery take?
The expected delivery time depends on stock, destination and shipping method. A specific estimate is shown – where available – in the checkout or in your shipping confirmation.
Where do I find my tracking number?
After shipping you will receive a confirmation by email. If tracking is available, you will find the tracking link there.
Can I change my delivery address afterwards?
Write to us as soon as possible with your order number. As long as the order has not yet been processed or shipped, we will check whether a change is possible. We cannot guarantee it.
Can additional charges arise on international orders?
Depending on the delivery country, taxes, customs duties or import charges can apply. Whether these are already included in the price shown follows from the details in the checkout. If you are unsure, please contact us before ordering.
My shipment arrives damaged or incomplete – what should I do?
Document the parcel, the shipping label and the contents with photos right after receipt. Then write to us, quoting your order number, at info@stessia.com, so that we can review the case.
Do different shipping conditions apply to partners and larger orders?
Depending on the order volume and partner status, different conditions can apply. The details in the partner area, in the checkout or in your individual quote are decisive.
NEXT STEP
How can we help you?
Choose the right section for your order.