Clear photographs and purchase details help the seller understand your enquiry. If the fitting feels uncomfortable, contact your professional promptly.
Useful photographs
Include an overview and close-up of the affected area, plus the label and packaging if available. Photograph in even light without filters. Never adjust an attachment simply to take a photograph.
Describe what happened
Explain when you noticed the concern and how the product has been fitted, cared for and styled. Include your purchase reference where available.
Where to send it
For a purchase from a professional, contact that business first. For a direct Stessia order, write to info@stessia.com. Ask for advice before further treating or returning the product; do not postpone a professional review of discomfort.