Good photos and clear details speed up the review and help us tell the product, the application, and a possible defect apart.
Photograph in daylight
- full view of the product
- close-up of the affected area
- attachment area and edges
- product label and packaging
Describe how it developed
Tell us when the problem first appeared, how the hair was applied and cared for, and whether heat, color, pool water, or salt water were involved.
Video for movement issues
For slipping, unusual behavior, or a problem with the attachment, a short, steady video can be more helpful than a single photo.
Do not change anything else
Do not wash, cut, or otherwise treat the affected product until you have heard back from us. Contact us with your order number at info@stessia.com.