If you would like to request a return or file a complaint, get in touch as early as possible and describe the case clearly.
Important beforehand
Please do not use, wash, color, or otherwise change the product while the case is being reviewed. Keep the packaging, labels, and accessories.
How to contact us
Send an email to info@stessia.com including:
- order number and order email address
- the product and variant concerned
- a short, factual description
- clear photos or videos
What happens next
We review your details manually and let you know the next steps. Please do not send goods back unprompted before you have received return instructions.
The return and withdrawal terms published in the shop apply to deadlines and conditions.