Start with the business that sold you the product or service, so the enquiry can be matched to the correct purchase.
Bought directly from Stessia
For an existing Stessia order, contact info@stessia.com with your order number and a description of the request. For a product concern, include clear photographs of the product and the affected area.
Bought from a professional
Contact that professional with your purchase details. If they need product support from Stessia, they can contact us through their trade relationship.
Before sending a product back
Ask for the correct return instructions before posting anything. The applicable terms and legal rights depend on your purchase; this help article does not replace them. Keep the product, packaging and purchase records available for review.